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About us

Opex Limited was founded 2016 and provides operative services to other companies. We provide customer service on behalf of the client, perform risk analysis and document verification and processing as well as payments and transaction processing. We offer a variety of services which focuses on increased productivity and customer satisfaction.

We're today 50+ employees with 12+ different nationalities.

Opex Limited

2016-

OpexLogo

Open Positions

Customer Service Agent

Swedish, German, Norwegian
Malta Based

We are looking for a Malta based Customer Service Agent French, Finnish and/or Swedish - someone who can represent the company’s clients, and on their behalf you will respond to customer queries in a timely and accurate way, via email or chat. Identify customer needs, from registering an account or reporting if they experience any technical issues as well as helping them navigate our clients’ websites and informing them about ongoing promotions.

To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust.

Responsibilities

  • Respond to customer queries in a timely and accurate way, via email or chat
  • Identify customer needs and help customers use specific features
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team targets and chat handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features, promotions and functionalities
  • Liaise with the Payments and Risk & Fraud teams
  • Assist in training junior Customer Support Representatives, when required

Requirements

  • Meticulous attention to detail
  • Proficiency in both written and spoken English
  • Proficiency in both written and spoken French (if you’re applying for the French CS Role)
  • Experience as a Customer Support Specialist or similar Customer facing role
  • Familiarity with the gaming industry is a plus but not necessary
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities
  • Patience when handling tough cases
  • Good basic computer knowledge
  • Clean police record
  • Ability to work on your own initiative and to be a team player with a hands-on approach
  • Ability to write 50 words per minute or more on a keyboard - Test yourself here: Type Test

*Full training will be provided

If you want to know more or you want to apply for this position we invite you to send us your CV to recruitment@opexltd.com

How fast can you type

Words per minute, commonly abbreviated WPM, is a measure of words processed in a minute, often used as a measurement of the speed of typing, reading or Morse code sending and receiving. Since the length or duration of words is clearly variable, for the purpose of such measurement, the definition of each word is often standardized to be five characters or keystrokes long in English, including spaces and punctuation. For example, under such a method applied to plain English text the phrase "I run" counts as one word, but "rhinoceros" and "let's talk" would both count as two.

Get in Touch

If you want to know more or apply for any of our open positions, get in touch!